Returns & support
Returns
This page explains how to get in touch about a return. Eligibility and the available options may vary, so please contact us to discuss your request — our team will review the details of your order and let you know how we can help.
Returns overview
How returns work
How to start a return
To discuss a return, contact us with your order details and a short description. Our team will review your request and talk through the available options.
Eligibility
Eligibility may depend on the product condition, order details and product type. Some items may not be suitable for return — contact us to discuss your request.
Reviewed individually
Returns are reviewed individually. Our team will look at the details of your order and let you know how we can help.
Refund or replacement options
Available options may vary depending on the case. Contact us and we will talk through the possibilities for your order.
Damaged or incorrect items
Received a damaged or incorrect item?
If an item arrives damaged or is not what you ordered, please contact us with your order details and photos where applicable. Our team will review the information and advise on the next steps.
Questions about a return?
Contact us to discuss your request. Our team will review the details of your order and the available options.