Terms & conditions

1. Scope and provider

These General Terms and Conditions (GTC) apply to all orders placed through this website with the operator of the shop (the “Seller”; full company details are set out in the Imprint). The version of the GTC in force at the time of the order applies to that order.

The shop offers airless paint sprayers, plaster machines and related equipment, accessories and spare parts. It is open to both consumers and business customers. A “consumer” is any natural person who enters into the contract for purposes outside their trade, business or profession.

2. Conclusion of the contract

The presentation of products in the shop does not constitute a binding offer but an invitation to you to place an order. By completing the checkout and clicking the order button, you submit a binding offer to purchase the items in your basket.

We then send you an automatic confirmation that we have received your order; this acknowledgement does not yet constitute acceptance. A contract is concluded when we expressly accept your order in a separate confirmation or when we dispatch the goods. The contract is concluded in English or German; we store the order data and you can request a copy.

3. Prices

All prices are total prices. For consumers they include the applicable statutory value-added tax (VAT); any shipping costs are shown separately and added before you complete the order, so the total price is displayed before you place a binding order.

For business customers, EU VAT rules apply (for example the reverse-charge mechanism for a valid EU VAT identification number); the applicable tax is shown during checkout or on the invoice. The price valid at the time of the order applies.

4. Payment

We offer the payment methods displayed at checkout, which may include credit/debit card, Apple Pay and Google Pay (via Stripe), PayPal, Klarna and SEPA bank transfer. Details of each method are described on the Payment page.

Card, wallet and similar payments are processed by our payment service providers; we do not store full card details. For payment by bank transfer, the goods are shipped after receipt of payment unless otherwise agreed. Payment is generally due immediately on conclusion of the contract, unless a different term is shown for the selected method.

5. Delivery and shipping

We deliver within the EU. Shipping costs and the estimated delivery time are shown on the product pages, on the Delivery page and again in the checkout before you place your order. Unless otherwise stated, delivery times are estimates and not fixed dates.

If we are unable to deliver an ordered item because it is unavailable through no fault of our own, we will inform you without delay and refund any payment already made without delay.

6. Right of withdrawal (consumers)

If you are a consumer, you have a statutory right to withdraw from the contract within 14 days without giving any reason. The conditions, consequences and the model withdrawal form are set out in full in our Right of Withdrawal / Returns information, which forms part of these terms.

The right of withdrawal does not apply to certain contracts, in particular for goods made to the customer’s specifications or clearly personalised. Statutory exceptions remain unaffected.

7. Retention of title

The goods remain our property until they have been paid for in full. For business customers, the retention of title also extends to claims as permitted by law.

8. Warranty / liability for defects

The statutory rights in respect of defects apply. For consumers, the statutory limitation period for claims for defects in new goods is two years from delivery.

Where we additionally grant a manufacturer’s or seller’s guarantee for a product, this is stated separately (see the Warranty page); statutory rights are not restricted by any such guarantee.

9. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act. For a slightly negligent breach of an essential contractual obligation, our liability is limited to the foreseeable, contract-typical damage. Any further liability is excluded.

Where this website links to external websites, their content is the responsibility of the respective operators.

10. Intellectual property

The content of this website — including texts, images, graphics, logos and trademarks — is protected and belongs to the Seller or its licensors. It may not be copied, reproduced, distributed or otherwise used without prior written permission, except where the law allows.

11. Privacy

Information about how we process your personal data, including the data you provide when ordering, is set out in our Privacy policy.

12. Dispute resolution

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

13. Final provisions

The law of the Seller’s country of establishment applies, excluding the UN Convention on Contracts for the International Sale of Goods; for consumers, this does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence. Should individual provisions of these terms be invalid, the validity of the remaining provisions is unaffected.

For questions about these terms or your order, contact us at info@grogairless.com or +49 157 7089 1438. The responsible company and its full legal details are set out in the Imprint.